Customer Service

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Quick Tip

Unlike many areas of the country, Monroe County has more than enough water to satisfy current and future needs. Our water source, Lake Ontario, and the other Great Lakes contain 20% of the world’s fresh water!

Temporary Water Options

Do you need a temporary water source for your home or business? Monroe County Water Authority offers customers and contractors different options to access temporary water service for filling water trucks, providing water to construction sites or fulfilling other temporary water needs.

Option #1 – Fill Stations

Monroe County Water Authority offers eight different truck filling stations. This option is for the purpose of filling water transportation vehicles to be used for construction or landscape-type work and not for bulk water haulers.

Click here to download an application for use of MCWA’s truck filling stations. Completed applications with payment may be dropped off in MCWA’s payment drop box at 475 Norris Drive, mailed to PO Box 10999, Rochester, NY 14610 or emailed to Traci.Campbell@MCWA.com. Please note, our lobby remains closed to the public.

Option #2 – Temporary Hydrant Use with Meter & Backflow Prevention Device

This option is intended for irrigation, construction or bulk water haulers regulated by the NYS Department of Health.

Click here to download an application for temporary hydrant use with meter and backflow prevention device. Completed applications with deposit may be dropped off in MCWA’s payment drop box at 475 Norris Drive, mailed to PO Box 10999, Rochester, NY 14610 or emailed to Traci.Campbell@MCWA.com. Please mark the envelope attention to “Hydrant Meters.” Please note, our lobby remains closed to the public.

Please note, unauthorized hydrant use is illegal and poses a threat to public health and safety. All hydrant operation must be performed by the Monroe County Water Authority, with the exception of firefighters.

For more information, please contact Customer Service at 442-7200 Monday to Friday between 8:30 a.m. and 4:30 p.m.