Monroe County Water Authority ranked #1 in Customer Satisfaction with Midsize Water Utilities in the Northeast by J.D. Power.

We provide the safest and cleanest water to you and your family 24 hours a day, 365 days a year.

We perform over 70,000 analyses each year to verify that you receive the highest quality water whenever you need it at the highest value.

We maintain over 25,000 fire hydrants across the region we serve, so that when needed, we are ready to provide.

The Monroe County Water Authority is a not-for-profit public benefit corporation that provides water to over 186,000 customers over parts of six counties.

We’re Here To Help

Customer Service

MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our Customers at every touch point.


Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA.

Water Quality

The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our Customers every day.

Doing Business With Us

Procurement Resources

We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience.

Careers with MCWA

MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits and a great working environment. Consider becoming a valued member of the MCWA Team by viewing our current employment opportunities.

Stay in the Know

2021 JD Power Award Trophy
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#1 in Customer Satisfaction

Monroe County Water Authority received the J.D. Power Award for ranking the “highest in customer satisfaction with midsize water utilities in the northeast” for three out of the past four years. The award is based on the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study.

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2020 Annual Water Quality Report

Monroe County Water Authority is committed to delivering safe, clean drinking water to you every time you turn on the tap. We consistently exceed all state and federal drinking water standards. Our 2020 Annual Water Quality Report is now available. Click the button below to view the report.

Solar panels
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Construction Begins on Solar Array

As part of its long-term goal to reduce energy expenses, Monroe County Water Authority announced plans to install a five-megawatt solar energy array on its existing property at the corner of Penfield Road and Watson Hulbert Road in the town of Penfield.