We’re Here To Help
MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our Customers at every touch point.
Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA.
The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our Customers every day.
Doing Business With Us
We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience.
Careers with MCWA
MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits and a great working environment. Consider becoming a valued member of the MCWA Team by viewing our current employment opportunities.
Stay in the Know
#1 in Customer Satisfaction
Monroe County Water Authority received the J.D. Power Award for ranking the “highest in customer satisfaction with midsize water utilities in the northeast” for three out of the past four years. The award is based on the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Study.
2020 Annual Water Quality Report
Monroe County Water Authority is committed to delivering safe, clean drinking water to you every time you turn on the tap. We consistently exceed all state and federal drinking water standards. Our 2020 Annual Water Quality Report is now available. Click the button below to view the report.
COVID-19 Updates & Information
Safe and reliable water is vital to protect public health, especially to prevent the spread of infectious diseases such as COVID-19. Monroe County Water Authority customers can rest assured that we remain committed to reliably providing quality, affordable water throughout this pandemic.