Help us get the lead out! Report your water service line material and learn about our lead reduction efforts here.
We’re Here To Help
MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our customers at every touch point.
Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA.
The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our Customers every day.
Doing Business With Us
We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience.
Careers with MCWA
MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits, and a great working environment. Consider becoming a valued member of the MCWA Team by viewing our current employment opportunities.
Stay in the Know
Public Information Meeting on Proposed Rate Changes
Monroe County Water Authority will host a public information meeting regarding proposed water rate changes slated to go into effect January 1, 2024. The public information meeting will be held at Monroe County Water Authority’s General Offices, located at 475 Norris Drive, Rochester, NY 14610, on Wednesday, November 29, 2022 at 3 p.m.
Help MCWA Get the Lead Out
The Monroe County Water Authority is committed to providing high quality water that meets or exceeds all state and federal drinking water standards. Water is lead-free when it leaves our treatment plants; however, it can come into contact with lead as it flows through household fixtures, plumbing and service lines. Learn what MCWA is doing and how you can be a part of our lead reduction efforts.
Imagine a Day Without Water 2023
The Monroe County Water Authority joined water utilities, community leaders, educators, elected officials and businesses across the nation to celebrate the ninth annual Imagine a Day Without Water on Thursday, October 19, 2023. Imagine a Day Without Water is a national education campaign that brings together diverse stakeholders to highlight the vital role water plays in our daily lives.