Pay My Bill
We’re Here To Help
Customer Service
MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our customers at every touch point.
Education
Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA.
Water Quality
The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our Customers every day.
Doing Business With Us
Procurement Resources
We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience.
Careers with MCWA
MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits and a great working environment. Consider becoming a valued member of the MCWA Team by viewing our current employment opportunities.
Stay in the Know
2022 Water Quality Report Now Available
The Monroe County Water Authority’s 2022 Water Quality Report is now available. View the report to see how the Water Authority continuously meets and exceeds state and federal drinking water standards.
News10NBC Highlights Water as the New Oil
What makes water the new oil? MCWA’s Executive Director Nick Noce sat down with News10NBC’s Berkeley Breen to discuss the critical importance of water relative to economic development.
Sign up for Emergency Email Notifications
Your safety is our priority. We work closely with the local health department to notify you in the event of a Boil Water Advisory or other water emergency. Submit your email address to receive quick, convenient email alerts in the event of a water emergency.
