We’re Here To Help
Customer Service
MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our customers at every touch point.
Infrastructure
To reliably provide billions of gallons of clean, safe drinking water, the Monroe County Water Authority maintains a massive infrastructure. We can store more than 130 million gallons of water, which can meet up to three days of usage.
Water Quality
The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA meets or exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to delivering quality, affordable drinking water to the communities we serve.
Doing Business With Us
Procurement Resources
We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience.
Careers with MCWA
MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits, and a great working environment. Consider becoming a valued member of the MCWA team by viewing our current employment opportunities.
Stay in the Know
2025 Annual Water Quality Report
Our 2025 Annual Water Quality Report is now available! MCWA consistently meets and exceeds all state and federal drinking water standards. View the report to learn about the quality of your drinking water, including sources, treatment and test results.
MCWA to Receive $1M in Cybersecurity Funding
The federal appropriations bill signed into law on January 23, 2026 includes $1.092 million secured by U.S. Senator Chuck Schumer, U.S. Senator Kirsten Gillibrand, and Congressman Joe Morelle to support critical cybersecurity improvements at the Monroe County Water Authority.
MCWA Celebrates 75 Years
The Monroe County Water Authority celebrated its diamond jubilee this year, commemorating 75 years of public water service. MCWA was formed in 1950 as a public benefit corporation under the New York State Public Authorities Law.
