NYS is offering low-income households assistance with overdue water bills. Click here for more information.
We’re Here To Help
MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our customers at every touch point.
Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA.
The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our Customers every day.
Doing Business With Us
We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience.
Careers with MCWA
MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits and a great working environment. Consider becoming a valued member of the MCWA Team by viewing our current employment opportunities.
Stay in the Know
News10NBC Highlights Water as the New Oil
What makes water the new oil? MCWA’s Executive Director Nick Noce sat down with News10NBC’s Berkeley Breen to discuss the critical importance of water relative to economic development.
Can You Imagine a Day Without Water?
“Imagine a Day Without Water” is a national education campaign that highlights the value of water and the need for investment in infrastructure. MCWA spoke with News 8 in recognition of this special day held on October 20.
Public Information Meeting on Proposed Rate Changes
Monroe County Water Authority will host a public information meeting regarding proposed water rate changes slated to go into effect January 1, 2023. The meeting will be held on Wednesday, November 30, 2022 at 3 p.m. at the Authority’s General Offices.