Help us get the lead out! Report your water service line material and learn about our lead reduction efforts here.
We’re Here To Help
MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our customers at every touch point.
Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA.
The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our Customers every day.
Doing Business With Us
We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience.
Careers with MCWA
MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits, and a great working environment. Consider becoming a valued member of the MCWA Team by viewing our current employment opportunities.
Stay in the Know
Help MCWA Get the Lead Out
The Monroe County Water Authority is committed to providing high quality water that meets or exceeds all state and federal drinking water standards. Water is lead-free when it leaves our treatment plants; however, it can come into contact with lead as it flows through household fixtures, plumbing and service lines. Learn what MCWA is doing and how you can be a part of our lead reduction efforts.
2022 Annual Report Now Available
The Monroe County Water Authority’s 2022 Annual Report is now available. View the report to see our performance metrics, operating statistics, financials and more. This report is dedicated to MCWA employees, the people who work nonstop to ensure our community has clean, safe water when they turn on the tap.
Sign up for Emergency Email Notifications
Your safety is our priority. We work closely with the local health department to notify you in the event of a Boil Water Advisory or other water emergency. Submit your email address to receive quick, convenient email alerts in the event of a water emergency.