Quick Tip
Water is a chemical. It’s made of two gases, hydrogen and oxygen. Water acts like a gas sometimes (when it evaporates) but we usually think of water as a liquid something wet.
Prevent Scams: Demand ID
There are three ways to be sure that someone who says they’re from the Monroe County Water Authority really is from the Authority:
- ID badge
All Water Authority personnel are required to wear an ID badge that is clearly visible and to show it to you on request. - Uniform shirt
All Water Authority personnel who visit your home will be wearing a uniform shirt with a Water Authority logo. - MCWA vehicle
Anyone who comes to your home from the Water Authority will arrive in a Water Authority vehicle with our distinctive logo.
When in doubt…
If you’re unsure whether the person trying to come into your home is a Water Authority employee, close the door and contact us at once at (585) 442-7200 or TTY (585) 442-1410.
