Customer Service

Payment Options

MCWA offers various options for Customers to pay their water bill.  Learn about our convenient payment solutions below so that you can select a payment method that works best for you and your lifestyle.


Automatic Bill Payment

Our Automatic Bill Pay service allows you to have your bill paid automatically by direct deduction from your bank account. Automatic Bill Pay saves you time and ensures that your bill is paid on time, even when you’re out of town.


To request Automatic Bill Pay, download the authorization form here.


Online Bill Payment

A fast, easy, and convenient online payment service that can be accessed through our MCWA Customer Portal or through our One-Time Payment option using a debit or credit card or paying directly from your bank account (ACH). 


These payments are processed through our 3rd party payment service ACI/Speedpay for a nominal transaction fee. Debit/credit cards accepted are VISA, MasterCard, or Discover.


Phone Payment

Dial: 833-702-0083

Follow the voice prompts to pay using a debit or credit card or to pay directly from your bank account (ACH). 


These payments are processed through our 3rd party payment service ACI/Speedpay for a nominal transaction fee. Debit/credit cards accepted are VISA, MasterCard, or Discover.


Mail Your Payment

Send payment to:
Monroe County Water Authority
475 Norris Drive
Rochester, NY 14610


Banking Bill Payment

Add us as a payee to your online Bank account. 


Contact your financial institution directly to make these arrangements.


In Person Payment

Address:
Monroe County Water Authority General Offices
475 Norris Drive
Rochester, NY 14610


Cash, checks or money orders only.