Quick Tips
You could survive about a month without food, but you could only survive 5 or 6 days without water.
Payment Options
MCWA offers various options for customers to pay their water bill. Learn about our convenient payment solutions below so that you can select a payment method that works best for you and your lifestyle.
Automatic Bill Payment
Our Automatic Bill Pay service allows you to have your bill paid automatically by direct deduction from your bank account. Automatic Bill Pay saves you time and ensures that your bill is paid on time, even when you’re out of town.
To request Automatic Bill Pay, download the authorization form here.
Online Bill Payment
A fast, easy, and convenient online payment service can be accessed through our MCWA Customer Portal or through our One-Time Payment option. Use Apple Pay, PayPal, Venmo, a debit or credit card, or pay directly from your bank account (ACH).
These payments are processed through our 3rd party payment service ACI/Speedpay for a fee of $1.30 per transaction. Debit/credit cards accepted are VISA, MasterCard, and Discover.
Phone Payment
Dial: 833-702-0083
Follow the voice prompts to pay using a debit or credit card or to pay directly from your bank account (ACH).
These payments are processed through our 3rd party payment service ACI/Speedpay for a for a fee of $1.30 per transaction. Debit/credit cards accepted are VISA, MasterCard, or Discover.
Mail Your Payment
Send payment to:
Monroe County Water Authority
475 Norris Drive
Rochester, NY 14610
Banking Bill Payment
Add us as a payee to your online Bank account.
Contact your financial institution directly to make these arrangements.
In Person Payment
Address:
Monroe County Water Authority General Offices
475 Norris Drive
Rochester, NY 14610
Our lobby remains closed to the public. Customers may deposit checks or money orders into the secure drop box located outside the main entrance.
