Frequently Asked Questions
My water looks dirty. How can I get it to clear up?
Run cold water* for 10 to 15 minutes from one faucet. When the cold water no longer looks dirty, turn on the hot water and run it until the water is clear. If the water does not clear up by then, call Customer Service (585) 442-7200 or after Business Hours: (585) 442-2009.
MCWA is here for you! We are always standing by to provide you with whatever we can, whenever you need it; 24 Hours a day, 7 days a week, 365 days a year.
Hours: Monday-Friday 8:30AM - 4:30PM