Frequently Asked Questions
How are rental properties billed?
The owner of a property is responsible for the payment of all bills. The Authority, at its option and as a courtesy to the owner, may send bills in care of the occupant. In the event of a tenant default, the owner shall be held responsible for the payment of all bills. To request sending the bills for your property in care of the occupant, please call Customer Service at 585-442-7200.
MCWA is here for you! We are always standing by to provide you with whatever we can, whenever you need it; 24 Hours a day, 7 days a week, 365 days a year.
Hours: Monday-Friday 8:30AM - 4:30PM