We’re Here To Help
Customer Service
MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our customers at every touch point.
Education
Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA.
Water Quality
The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our Customers every day.
Doing Business With Us
Procurement Resources
We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience.
Careers with MCWA
MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits, and a great working environment. Consider becoming a valued member of the MCWA Team by viewing our current employment opportunities.
Stay in the Know
Help Us Get the Lead Out
The Monroe County Water Authority is committed to providing high quality water that meets or exceeds all state and federal water quality regulations. As part of our continued efforts to work towards a lead-free future, we have been diligently working to identify any remaining lead or galvanized lines in our distribution system. These results are now publicly available in our Service Line Material Inventory.
MCWA Ranked #1 in Customer Satisfaction
Monroe County Water Authority received the 2024 J.D. Power Award for ranking the highest in customer satisfaction with midsize water utilities in the northeast region. The award is based on the J.D. Power 2024 U.S. Water Utility Residential Customer Satisfaction Study, which measured satisfaction among residential customers of 92 water utilities that deliver water to at least 400,000 customers.
Meeting on Proposed 2025 Water Rates
Monroe County Water Authority will host a public information meeting regarding proposed water rate changes slated to go into effect January 1, 2025. The public information meeting will be held at Monroe County Water Authority’s General Offices, located at 475 Norris Drive, Rochester, NY 14610, on Wednesday, December 4, 2024 at 3 p.m.
