NYS is offering low-income households assistance with overdue water bills. Click here for more information.
We’re Here To Help
MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our customers at every touch point.
Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA.
The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our Customers every day.
Doing Business With Us
We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience.
Careers with MCWA
MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits and a great working environment. Consider becoming a valued member of the MCWA Team by viewing our current employment opportunities.
Stay in the Know
MCWA Celebrates Completion of New Solar Array
Monroe County Water Authority joined with the New York Power Authority (NYPA), developer Sol Systems, local dignitaries and elected officials to celebrate the completion of its new 5 MW ground-mounted solar array in Penfield with a ‘flip the switch’ ceremony.
Now Accepting Apple Pay, PayPal, Venmo
Monroe County Water Authority is excited to expand its digital payment options with the addition of Apple Pay, PayPal and Venmo. Adding these new secure online payment options gives customers the flexibility to chose a payment method that fits their lifestyle.
2021 Annual Report
Our 2021 Annual Report gives you a detailed look into Monroe County Water Authority’s accomplishments, performance metrics, operating statistics, financial highlights, customer base and more throughout the course of the year. Click the link below to view MCWA’s 2021 Annual Report.