Public Information News

Quick Tip

Lake Ontario, the source of MCWA water is the 14th largest lake in the world with 393 cubic miles of water. It is also the second deepest of the great lakes, at an average of 282 feet

MCWA Ranked #1 in Customer Satisfaction

Board Chair Scott Nasca and Executive Director Nick Noce show off J.D. Power Award
Board Chair Scott Nasca and Executive Director Nick Noce

Monroe County Water Authority received the J.D. Power Award for ranking the highest in customer satisfaction with midsize water utilities in the northeast.

The award was based on six factors: quality and reliability, price, conservation, billing and payment, communications, and customer service.

“We are humbled and honored by our customers’ feedback that led this prestigious recognition for the third time in five years,” said Executive Director Nicholas Noce. “We will continue our commitment to provide the highest quality drinking water while delivering a superior service experience to our customers.”

“The Monroe County Water Authority Board of Directors would like to recognize the innovative managers and dedicated workforce who go above and beyond each and every day to reliably provide quality affordable water to our surrounding communities,” said Board Chairman Scott Nasca.

The J.D. Power Water Utility Residential Customer Satisfaction Study measures satisfaction among residential water utility customers across the country.

Monroe County Water Authority received the highest score in the Northeast Midsize segment of the J.D. Power 2020 Water Utility Residential Customer Satisfaction Study of customers’ satisfaction nationally among water customers in the US. Visit jdpower.com/awards.