Public Information

News

MCWA Ranked #1 in Customer Satisfaction

Monroe County Water Authority received the J.D. Power Award for ranking the highest in customer satisfaction with midsize water utilities in the northeast.

New Rates Effective January 1, 2021

Rates will increase by approximately $1.15 per month for typical homeowners, effective January 1, 2021. The increase was approved at the board meeting on Friday, December 18.

COVID-19 Information and Updates

Safe and reliable water is vital to public health, especially to prevent the spread of infectious diseases such as COVID-19. Monroe County Water Authority customers can rest assured that we remain committed to reliably providing quality, affordable water throughout this pandemic.

Approved Fill Sites Wanted

If you have a site that meets all governmental regulations, we would like to hear from you. Please email us at information@mcwa.com or contact our Customer Service Department at (585) 442-7200.