About Us

Quick Tip

Lake Ontario, the source of MCWA water is the 14th largest lake in the world with 393 cubic miles of water. It is also the second deepest of the great lakes, at an average of 282 feet.

Departments and Functions

MCWA departments are organized to deliver quality water to our customers as efficiently and affordably as possible.

The Production Department is responsible for:

  • Water Treatment
  • Transmission & Storage
  • Water Quality & Laboratory
  • Maintenance
  • System Planning & Research

The Engineering Department is responsible for:

  • New Services
  • Environmental & ROW
  • Design
  • Contract Administration & Inspection
  • Cross Connection Control
  • Mapping
  • Leak Detection

The Finance & Business Services Department is responsible for:

  • Accounting
  • Customer Services
  • Meter Services
  • Risk & Claims

The Operations Department is responsible for:

  • Distribution Crews
  • Hydrants & Valves
  • Warehouse
  • Dispatch
  • Vehicle & Equipment Maintenance

The Personnel Department is responsible for:

  • Human Resources
  • Safety/Security

The Office of the Assistant to the Executive Director is responsible for:

  • Information Technology
  • Purchasing