Unlike many areas of the country, Monroe County has more than enough water to satisfy current and future needs. Our water source, Lake Ontario, and the other Great Lakes contain 20% of the world’s fresh water!
Safe and reliable water is vital to public health, especially to prevent the spread of infectious diseases such as COVID-19. Monroe County Water Authority customers can rest assured that we remain committed to reliably providing quality, affordable water throughout this pandemic.
Rates will increase by approximately $0.94 per month for typical homeowners, effective January 1, 2022. The increase was approved at the board meeting on Wednesday, December 9.
Monroe County Water Authority will host a public information meeting regarding proposed water rate changes on Wednesday, December 1, 2021 at 3 p.m.
Monroe County Water Authority is excited to expand its digital payment options with the addition of PayPal and Venmo. Customers may now make secure payments using PayPal, PayPal Pay Later (its buy now, pay later solution) or Venmo.
“Imagine a Day Without Water” is a national education campaign that highlights the value of water and the need for investment in infrastructure. This year’s day of action focused on where water comes from and where wastewater goes.
Our payment and bid drop boxes have been temporarily relocated due to construction on a portion our roof. The drop boxes are now located in front of our garage, which is to the left of the building when looking from the parking lot.
As part of its long-term goal to reduce energy expenses, Monroe County Water Authority announced plans to install a five-megawatt solar energy array on its existing property at the corner of Penfield Road and Watson Hulbert Road in the town of Penfield.
Monroe County Water Authority received the J.D. Power Award for ranking the highest in customer satisfaction with midsize water utilities in the northeast.
If you have a site that meets all governmental regulations, we would like to hear from you. Please email us at email@example.com or contact our Customer Service Department at (585) 442-7200.