About Us


Payment & Bid Drop Boxes Temporarily Relocated

Our payment and bid drop boxes have been temporarily relocated due to construction on a portion our roof. The drop boxes are now located in front of our garage, which is to the left of the building when looking from the parking lot.

Now Accepting PayPal

Monroe County Water Authority is excited to expand its digital payment options with the addition of PayPal. Customers may now make secure payments using PayPal or PayPal Pay Later, its buy now, pay later solution.

Construction Underway on Cost-Saving Solar Project

As part of its long-term goal to reduce energy expenses, Monroe County Water Authority announced plans to install a five-megawatt solar energy array on its existing property at the corner of Penfield Road and Watson Hulbert Road in the town of Penfield.

MCWA Ranked #1 in Customer Satisfaction

Monroe County Water Authority received the J.D. Power Award for ranking the highest in customer satisfaction with midsize water utilities in the northeast.

New Rates Effective January 1, 2021

Rates will increase by approximately $1.15 per month for typical homeowners, effective January 1, 2021. The increase was approved at the board meeting on Friday, December 18.

COVID-19 Information and Updates

Safe and reliable water is vital to public health, especially to prevent the spread of infectious diseases such as COVID-19. Monroe County Water Authority customers can rest assured that we remain committed to reliably providing quality, affordable water throughout this pandemic.

Approved Fill Sites Wanted

If you have a site that meets all governmental regulations, we would like to hear from you. Please email us at information@mcwa.com or contact our Customer Service Department at (585) 442-7200.