There are three ways to be sure that someone who says they’re from the Monroe County Water Authority really is from the Authority:
- ID badge
All Water Authority personnel are required to wear an ID badge that is clearly visible and to show it to you on request.
- Uniform shirt
All Water Authority personnel who visit your home will be wearing a uniform shirt with a Water Authority logo.
- MCWA vehicle
Anyone who comes to your home from the Water Authority will arrive in a Water Authority vehicle with our distinctive logo.
When in doubt...
If you’re unsure whether the person trying to come into your home is a Water Authority employee, close the door and contact us at once at (585) 442-7200 or TTY (585) 442-1410.